Question

What should I do if problems occur during the use of Peregal O-80? How to obtain technical support?

Answer
2026-06-06 官方文档 平平加O-80

If you encounter problems during use, first refer to the emergency measures in the product safety instructions for handling, and contact Hai'an Guoli Chemical Co., Ltd. for professional technical support.

Detailed Description

Peregal O-80, as a non-ionic surfactant, is stable and safe under normal use conditions. If abnormal situations occur during use, first determine the type of problem: whether it is a product performance deviation, process compatibility issue, or a safety incident such as accidental contact or leakage. Different types of problems correspond to different handling paths.

For problems at the product application level (e.g., poor emulsification effect, abnormal cloud point, poor compatibility with other additives, etc.), it is recommended to investigate from the following perspectives: whether the water hardness in the formula is too high, whether the system pH exceeds the product's tolerance range, whether the material addition order and temperature are appropriate, and whether the product is within its shelf life and stored under compliant conditions (0°C to 40°C, relative humidity ≤ 70%, avoiding extreme temperatures and drastic temperature changes). If the problem persists after investigation, contact the Guoli Chemical technical team for professional application analysis.

For safety and emergency incidents (e.g., leakage, skin contact, eye contact, etc.), the following are the clear emergency response guidelines from the product database:

Emergency Handling Guide for Common Problems

Problem TypeHandling Measures
Skin ContactRemove contaminated clothing, rinse with plenty of running water and soap for at least 15 minutes; seek medical advice if discomfort occurs.
Eye ContactRinse continuously with plenty of water or saline for at least 15 minutes (if wearing contact lenses, remove after 5 minutes of rinsing); seek immediate medical attention after rinsing.
InhalationMove the person to fresh air and maintain an unobstructed airway; if feeling unwell, seek medical attention immediately.
IngestionRinse mouth with water, do not induce vomiting (unless directed by a doctor); drink 200-300 ml of water to dilute; seek medical attention immediately and present the product safety instructions.
Spill HandlingIsolate the spill area, wear protective equipment; for small spills, absorb with inert absorbent material and scoop into a sealed container; for large spills, pump into a recovery container; clean the contaminated area with soap and water.
FireThe product itself is not flammable; use water spray, alcohol-resistant foam, dry powder, or CO₂ for extinguishing; firefighters must wear self-contained positive-pressure breathing apparatus.

How to Obtain Technical Support from Guoli Chemical

According to the enterprise identification information in the product database, this product is manufactured and sold by Hai'an Guoli Chemical Co., Ltd.. Recommended ways to obtain technical support are as follows:

  • Consult product technical documents: The safety instructions (SDS) accompanying the product (Part 7) contain enterprise identification information, from which official contact information can be obtained.
  • Contact sales channels: Through the distributor or sales personnel from whom you purchased the product, transfer to Guoli Chemical's technical department.
  • Official website inquiry: Visit the official website of Hai'an Guoli Chemical Co., Ltd. to obtain the latest technical service hotline and online support channels.
  • Sample submission for analysis: If the issue involves product batch quality, negotiate with Guoli Chemical to send the problematic sample to their quality inspection department for retesting and analysis.

Precautions

  • In the event of a serious safety incident (e.g., massive ingestion, eye contact, etc.), seek immediate medical attention, do not wait for a reply from technical support.
  • Present the product safety data sheet (SDS) to the doctor or emergency personnel so that medical professionals can understand the chemical properties and provide targeted treatment.
  • The product database does not yet include Guoli Chemical's direct technical hotline number; it is recommended to obtain the latest contact information through the company's official website or product label.
  • The acute oral toxicity LD50 of Peregal O-80 is > 5000 mg/kg (rat), indicating it is practically non-toxic; it is non-irritating to the skin and eyes, but standard industrial hygiene practices should still be followed.