Question

What should I do if problems occur during the use of Emulsifier A-105? How to obtain technical support?

Answer
2026-06-06 官方文档 乳化剂A-105

If problems are encountered during use, first check the formula, process and storage conditions. If necessary, immediately contact the technical team of Hai'an Guoli Chemical Co., Ltd. for professional support.

Detailed Explanation

Problems with Emulsifier A-105 (Nonylphenol Polyoxyethylene (10) Ether) in practical applications are usually related to factors such as imbalanced emulsification system ratio, abnormal water hardness, improper storage temperature or operational errors. It is recommended to first conduct a self-inspection based on product technical parameters and application requirements: check whether the product appearance is still a light yellow to yellow viscous liquid, whether there is delamination or turbidity; confirm whether the storage temperature is strictly controlled below 40°C and whether the container is sealed; verify whether there are any incompatible substances such as strong acids, strong bases or strong oxidants in the formula.

If the product itself shows quality abnormalities (such as packaging damage, appearance change, abnormal active substance content, etc.), stop using it immediately, properly seal the batch sample, and record the abnormal phenomenon, batch number, usage conditions and other information in detail to facilitate efficient traceability and analysis by the technical team.

How to Obtain Technical Support from Hai'an Guoli Chemical Co., Ltd.

Guoli Chemical provides professional and efficient after-sales technical services to every customer. You can contact us through the following official channels:

  • Phone Consultation: Call the official technical service hotline of Guoli Chemical to communicate directly with engineers about the problem you are facing. It is recommended to prepare the product batch number, process flow and abnormal phenomenon description in advance for rapid diagnosis.
  • Email Support: Send detailed problem descriptions, relevant experimental data or on-site photos to the technical department email of Guoli Chemical. We will reply as soon as possible within working days and may assign a dedicated person to follow up.
  • Sample Submission: If the problem involves product quality testing, seal the retained sample and mail it to the quality inspection center of Guoli Chemical. The technical team can perform full-item index testing on the product and issue an analysis report.
  • On-site Service: For major or complex application problems, Guoli Chemical can dispatch technical engineers to your production site to assist in troubleshooting process parameters, optimizing formulas or guiding safe operations.

Common Usage Problems and Troubleshooting Directions

Problem PhenomenonPossible CausesTroubleshooting Suggestions
Emulsion unstable, delamination1. Insufficient amount of emulsifier; 2. Oil-to-water phase ratio exceeds emulsification range; 3. Water hardness too highAdjust A-105 dosage or combine with other emulsifiers; test water quality, use soft water or add chelating agent if necessary
Poor wetting and penetration effect1. Low addition amount; 2. System pH value deviates from effective range; 3. Low temperature leads to increased viscosityAppropriately increase the addition amount; test and adjust the system pH; control the material temperature within a suitable range
Product appearance becomes turbid or delaminated1. Storage temperature too low causing partial solidification; 2. Ingress of water or impurities; 3. Prolonged exposure to air leading to moisture absorptionThe product's melting point is <0°C; thickening at low temperatures is normal; restore to room temperature and stir evenly; check container sealing to avoid impurity contamination
Decreased washing effect after use1. Deactivation of alkaline additives in the cleaning system; 2. Imbalance in the proportion of surfactantsA-105 has good alkali resistance; increase the amount of alkaline additives; re-optimize the surfactant compounding ratio
Excessive foaming affecting operation1. High usage concentration; 2. Excessive mechanical stirring; 3. Special foam restrictions in the application scenarioThis product has moderate foaming properties; use a defoamer if necessary; reduce stirring speed or extend standing time

Application Suggestions

  • Before first use: It is recommended to conduct a small-scale test to optimize the optimal addition ratio of A-105 relative to the oil phase or target substrate. This product has an HLB value of 10.5, suitable for preparing O/W emulsions.
  • Compounding use: A-105 can be combined with anionic, cationic and other nonionic surfactants. When compounding, utilize the synergistic effect to reduce the total surfactant amount.
  • Addition sequence: Generally, add A-105 to water, stir evenly, then slowly add the oil phase to help form a stable emulsion quickly.

Safety Precautions

When handling A-105, chemical safety goggles must be worn to prevent eye contact (this product is severely irritating to the eyes and can cause corneal damage). Skin contact may cause mild irritation; it is recommended to wear impermeable gloves. Do not discharge this product directly into water bodies, as it is toxic to aquatic organisms (fish LC₅₀ 1-10 mg/L). For more emergency treatment and safety information, please refer to the product safety data sheet or consult the technical department of Guoli Chemical.

For technical support, please feel free to contact Hai'an Guoli Chemical Co., Ltd. We will safeguard your production with our professional chemical knowledge and rich industry experience.