Question

What should I do if problems occur during the use of emulsifier SG-100? How can I obtain technical support?

Answer
2026-06-06 官方文档 乳化剂SG-100

If you encounter problems during the use of emulsifier SG-100, it is recommended to follow the approach of "inspect first, analyze next, and seek help last". Guo Li Chemical provides a professional technical support team to serve you.

Detailed Explanation

Emulsifier SG-100 (PEG-100 Stearate) is a non-ionic surfactant with stable chemical properties, generally reliable in practical applications. However, during use, a series of technical issues related to process or formulation may still arise, such as: unsatisfactory emulsification effect, emulsion layering or demulsification, incomplete dissolution, poor compatibility, abnormal foaming, etc. These problems are usually related to the formulation system, process conditions, or storage method, rather than a defect in the product itself.

When problems occur, it is recommended to first conduct the following self-checks: ① Check the product appearance — Normally it should be a white to slightly yellow waxy solid. If significant discoloration, odor, or severe caking is observed, it may indicate improper storage (recommended storage temperature: 5°C to 40°C, avoid direct sunlight and moisture); ② Confirm dosage and HLB value compatibility — SG-100 has a high HLB value suitable for O\/W emulsification systems. If it does not match the HLB value of the oil phase, emulsification instability may occur; ③ Check process conditions — Whether it is fully dissolved and dispersed at the appropriate temperature, whether the feeding sequence is correct, whether mixing is uniform, etc.

If the problem persists after self-checks, Guo Li Chemical provides comprehensive technical support channels. You can contact our technical team via official website, customer service hotline, email, or directly contact your dedicated sales manager. We recommend that you prepare the following information when contacting us to quickly identify the issue: product batch number, formulation system used, process parameters, description of the problem phenomenon (photos or samples are preferred).

Technical Parameters

Parameter ItemDescription
Chemical NameStearic acid polyethylene glycol (100) ether
CAS Number9004-99-3
Ionic TypeNon-ionic
AppearanceWhite to slightly yellow waxy solid
SolubilitySoluble in hot water and various organic solvents
HLB ValueApproximately 18-19 (suitable for O\/W emulsifiers)
Performance CharacteristicsExcellent emulsification and wetting ability; resistant to acid, alkali, and hard water
Storage Conditions5°C to 40°C, cool, dry, well-ventilated, sealed

Application Recommendations

Cosmetics and Personal Care Products: When used as an O\/W emulsifier, it is recommended to mix SG-100 with the oil phase and heat to 70-75°C, while heating the water phase to the same temperature. Then slowly add the oil phase to the water phase under stirring, homogenize thoroughly, and cool. Note that compounding with auxiliary emulsifiers with low HLB values (such as PEG-2 Stearate, etc.) can significantly improve emulsion stability.

Textile Industry: When used as a softener, it is recommended to prepare a 5%-15% emulsion before use, applicable for padding or exhaust processes. Its excellent hard water resistance ensures stable softening effects under different water quality conditions. It also has antistatic properties, suitable for finishing synthetic fibers and blended fabrics.

Plastic Industry: As an internal lubricant, the addition amount is usually 0.2%-1.0% of the resin weight and should be uniformly dispersed during the mixing stage.

Pesticide Formulations: When used as an emulsifier, it is recommended to account for 2%-8% of the formulation. The specific dosage should be determined through experiments based on the type of active ingredient and formulation requirements.

Precautions

  • Safe Handling: This product is not classified as a dangerous chemical and has no GHS hazard classification. However, it is recommended to wear gloves and protective goggles during operation, and avoid prolonged or repeated skin contact. In case of eye contact, rinse thoroughly with plenty of water for at least 15 minutes.
  • Storage Management: Seal the container immediately after use, and keep away from strong oxidizers, strong acids, and strong bases. Empty containers must not be used to hold other materials without cleaning.
  • Biodegradability: This product is readily biodegradable (OECD 301 method, 28-day degradation > 60%). Disposal should follow local regulations, with high-temperature incineration recommended.
  • Technical Support: For further assistance, please contact the Technical Department of Hai'an Guo Li Chemical Co., Ltd. or your dedicated account manager. We will provide formulation optimization suggestions and on-site technical support based on your specific situation.