Question

What should I do if problems occur during the use of Peregal O-15? How to obtain technical support?

Answer
2026-06-06 官方文档 平平加O-15

When encountering problems with Peregal O-15, it is recommended to first conduct a preliminary investigation based on the type of problem, and then contact Haian Guoli Chemical Co., Ltd. for professional technical support.

Detailed Explanation

Peregal O-15 (fatty alcohol polyoxyethylene (15) ether), as a mature nonionic surfactant, is typically stable in practical applications. However, due to various factors such as formulation systems, process conditions, and storage environments, occasional issues such as poor emulsification, incomplete dissolution, abnormal foam, or compounding turbidity may arise. In such cases, it is recommended to first conduct a systematic investigation from the following aspects to quickly identify the root cause of the problem.

If the problem still cannot be resolved after self-investigation, Haian Guoli Chemical Co., Ltd., as the manufacturer, has a complete technical service system that can provide you with professional application guidance and solutions. You can directly contact the technical department of Guoli Chemical for customized technical support tailored to your specific process and formulation.

Quick Troubleshooting Guide for Common Issues

Problem PhenomenonPossible CausesRecommended Measures
Poor emulsification, emulsion separationHLB value mismatch; insufficient dosage; improper oil-to-water phase ratio; inappropriate temperatureConfirm the required HLB value of the oil to be emulsified, adjust the dosage of Peregal O-15 (recommended starting from 3% to 8%); optimize emulsification temperature (generally 50~70°C) and homogenization speed
Dissolution precipitation or turbidityWater temperature too low; interference from calcium and magnesium ions in hard water; extreme pHPre-dissolve in warm water at 40~50°C before adding to the system; pretreat water with chelating agents; adjust pH to neutral or weak acid/alkali range
Compounding failure with anionic/cationic auxiliariesImproper ratio; incorrect addition sequencePeregal O-15 is nonionic with good compatibility, but it is recommended to avoid direct mixing with high concentrations of strong anions simultaneously; use a stepwise addition method
Abnormal product color or formExcessive storage temperature causing melting and caking; moisture absorptionCheck storage environment to ensure it does not exceed recommended temperature; slight caking does not affect performance; use as soon as possible
Decreased cleaning or wetting powerIncompatible use temperature; insufficient concentrationPeregal O-15 is suitable for medium to high temperature cleaning (recommended 50~80°C); check if the working solution concentration meets formulation requirements
Foaming issuesAir entrainment in the system; water quality changesThis product is low-foaming; abnormal foam usually originates from other components in the system or mechanical air entrainment; adding a trace amount of defoamer can improve the situation

Application Recommendations

To minimize problems during use, it is recommended to follow these best practices:

  • Pre-dissolution: Pre-dissolve Peregal O-15 in warm water at 40~50°C to prepare a 10%~20% solution before adding to the main system. This can significantly improve dispersion uniformity.
  • Dosage Reference: In textile leveling processes, typical dosage is 1~3g/L; in industrial cleaning formulations, 5%~15% is recommended; for cosmetic emulsifiers, 2%~8%; for pesticide emulsifiers, 5%~10%. These are reference ranges; specific dosages should be verified through small-scale tests based on actual conditions.
  • Storage Management: This product is a white to slightly yellow flake or paste. It should be stored sealed in a cool, dry, well-ventilated place, away from fire and heat sources, and protected from moisture absorption and caking.
  • Pilot Test First: Before large-scale production, always conduct small-scale tests to confirm compatibility with all system components and the final effect.

Precautions

When handling Peregal O-15, always wear protective gloves and goggles to avoid direct contact with skin and eyes. In case of accidental eye contact, rinse immediately with plenty of clean water for at least 15 minutes and seek medical attention. This product has long-term persistent effects on aquatic organisms; strictly prevent it from entering water environments. For detailed safety information, refer to the Safety Data Sheet (SDS).

Obtain Technical Support from Guoli Chemical

If the above methods still cannot solve your problem, you are welcome to directly contact the technical team of Haian Guoli Chemical Co., Ltd. through the following channels:

  • Technical Consultation: Provide your process conditions (temperature, pH, water quality), formulation system, and other auxiliary information so that technical engineers can accurately identify the root cause of the problem.
  • Sample Verification: If necessary, submit the problematic formulation or process parameters to Guoli Chemical's laboratory for simulated verification and optimization recommendations.
  • On-site Service: For major technical issues, Guoli Chemical can arrange technical engineers to conduct on-site process diagnosis and debugging guidance.
  • Contact Information: For specific phone numbers, email addresses, and mailing addresses, please visit Guoli Chemical's official website or check the manufacturer's information on the product packaging to obtain the latest technical support and after-sales service channels.

Guoli Chemical is always committed to providing customers with high-quality chemical products and comprehensive solutions. We look forward to your inquiry.