Question

What should I do if problems occur during the use of alkali-resistant penetrant OEP-70? How to obtain technical support?

Answer
2026-06-06 官方文档 耐碱渗透剂OEP-70

What should I do if problems occur during the use of alkali-resistant penetrant OEP-70? How to obtain technical support? First, determine the type of problem (process effect, product state, or safety), investigate the cause accordingly, and if necessary, immediately contact the Guoli Chemical technical team for professional support.

Detailed explanation

Alkali-resistant penetrant OEP-70 is an anionic surfactant specially designed for high-alkali processes. Under normal use, it exhibits extremely fast penetration (≤5 seconds), strong alkali resistance (200-300g\/L NaOH), and excellent hard water tolerance. However, in actual production, deviations in process conditions, improper storage, or formulation compatibility issues may cause anomalies. The following are common problem categories and handling ideas:

Process effect issues: such as decreased penetration, uneven treatment, or staining. Please check the following aspects first: ① Whether the alkali concentration of the bath exceeds the product's tolerance range; ② Whether the bath temperature is too high or too low (the product's cloud point >100°C, 1% aqueous solution, good high-temperature resistance); ③ Whether the pH of the working solution is within a reasonable range (1% aqueous solution pH 5.0~7.0); ④ Whether hard water causes calcium soap precipitation interference (the product has hard water tolerance, but extreme hardness still requires attention); ⑤ Whether the addition sequence is reasonable (it is recommended to dissolve OEP-70 first before adding alkali agents).

Abnormal product state: If stratification, turbidity, or significant changes in fluidity occur, check whether the storage temperature is within the range of 5~40°C. This product has certain hygroscopicity, and unsealed containers may cause moisture absorption affecting quality. If freezing has occurred, the product may stratify. It is recommended to allow natural recovery at 15~25°C, stir thoroughly, then sample and test before batch use after confirming performance.

Safety and health issues: In case of skin contact or eye contact, perform emergency treatment immediately according to the product safety instructions - for skin contact, rinse with plenty of water and soap for at least 15 minutes; for eye contact, rinse with running water or saline continuously for at least 15 minutes and seek medical attention. Do not induce vomiting, rinse mouth and seek medical attention immediately, and show the product label or safety data sheet.

Technical parameters

Parameter ItemSpecification Value
Ionic typeAnionic
AppearanceColorless to slightly yellow transparent viscous liquid
Active content70.0±2.0%
Penetrating power (5g\/L, standard canvas)≤5 seconds
Alkali resistance stabilityResistant to strong alkali (200-300g\/L NaOH)
pH value (1% aqueous solution)5.0~7.0
Surface tension (1%, 25°C)28~32 mN\/m
Cloud point (1% aqueous solution)>100°C
Storage temperature5~40°C
Foam propertyLow foam

How to obtain technical support from Guoli Chemical

When you are still unable to solve the problem after self-investigation, Hai'an County Guoli Chemical Co., Ltd. provides the following technical support channels:

  • Consult product technical data: First, check the Certificate of Analysis (COA) and Safety Data Sheet (SDS) of this batch to confirm whether the product meets factory specifications.
  • Contact the sales service team: Communicate directly with Guoli Chemical's sales or technical service personnel through the business contact method used when purchasing the product. Provide the batch number, process conditions, and a detailed description of the abnormality for quick problem identification.
  • Apply for on-site technical service: For complex process issues, negotiate to arrange technical engineers to diagnose at the production site and assist in optimizing formulation or process parameters.
  • Send samples for laboratory analysis: If product quality abnormality is suspected, send retained samples back to Guoli Chemical's quality inspection department for full re-testing.

Notes

  • When reporting issues, please prepare the following information for quick response from technical staff: Product batch number, purchase date, storage conditions, process parameters used (alkali concentration, temperature, dosage), description of abnormal phenomenon and photos.
  • This product is an industrial chemical and should not be used in food, pharmaceutical or cosmetic fields.
  • For any serious safety incidents (such as large spills, injuries), prioritize emergency measures, then contact the supplier for follow-up disposal.
  • For detailed safety information, please refer to the official SDS accompanying the product. The above safety guidelines are for reference only.