What should I do if problems occur during the use of Super Penetrant JFC-E? How to obtain technical support?

If problems occur during use, it is recommended to first investigate based on the specific abnormal phenomena, and simultaneously contact the official technical support of Haian Guoli Chemical Co., Ltd.

Detailed Explanation

Super Penetrant JFC-E (Dioctyl Sodium Sulfosuccinate, CAS No.: 1639-66-3) generally performs stably in practical applications. However, if issues such as poor penetration, turbidity during compounding, abnormal foam, or stratification occur, preliminary troubleshooting can be conducted from the following aspects:

1. Usage Condition Check: Check whether the pH, temperature, and water hardness of the working solution are within the recommended range. JFC-E has good chemical stability in acidic, alkaline, and hard water systems, but extreme conditions (e.g., strong oxidizing agent environment, storage temperature beyond 5-35°C) may affect its performance. Confirm the correct addition sequence — this product is a nonionic surfactant and generally does not cause precipitation when compounded with anionic, cationic, or amphoteric auxiliaries, but if added simultaneously with certain specific auxiliaries and stirred insufficiently, local high concentration may occur.

2. Product Condition Check: Normal appearance should be a colorless to slightly yellow transparent liquid. If the product appears turbid, stratified, or significantly darkened, it may have deteriorated due to improper storage (e.g., prolonged high temperature and sunlight exposure, unsealed container causing moisture ingress or contamination). Discontinue use of this batch.

Application Recommendations

• Dosage Reference: The recommended dosage is generally 0.1% to 2.0% of the total working solution. The specific dosage should be determined by experiments based on process conditions and substrate type. Excessive use may lead to increased foam or heavier burden in subsequent cleaning processes.
• Addition Method: It is recommended to slowly add JFC-E to the working solution under stirring conditions to ensure thorough mixing. Avoid direct simultaneous addition with high concentrations of acids, alkalis, or oxidizers.
• Incoming Inspection: After each batch arrives, it is recommended to perform a small-scale test to confirm that the penetration power, appearance, and compounding compatibility meet process requirements before large-scale use.

How to Obtain Technical Support

Haian Guoli Chemical Co., Ltd. provides professional technical service support for this product. You can obtain assistance through the following channels:

• Contact the Sales Manager: Directly contact your dedicated sales consultant or regional representative, providing the product batch number, operating conditions, and abnormal phenomena. The technical team will follow up promptly.
• Call the Official Customer Service Hotline: Visit the Guoli Chemical official website for the latest contact information. The customer service representative will transfer you to a technical engineer.
• Send an Email Inquiry: Send the problem description, on-site photos, or sample delivery requests to the official email. The technical team usually responds in writing within 1-2 working days.
• On-site Technical Service: For complex issues, you can request an on-site visit by a Guoli Chemical technical engineer to assist in optimizing the process solution.

Before contacting technical support, it is recommended to prepare the following information for quick issue identification: product batch number, delivery date, storage conditions, usage formula and process parameters (temperature/pH/time), abnormal phenomenon description, and on-site photos.

Precautions

If product leakage occurs, for small leaks, absorb with sand or vermiculite and collect in a sealed container; for large leaks, contain with dikes and transfer using an explosion-proof pump, avoiding entry into sewers and water sources. If eye contact occurs, immediately flush with plenty of running water for at least 15 minutes. If irritation persists, seek medical attention promptly. Do not continue using large quantities of suspected deteriorated products without identifying the cause to avoid greater production losses.