During the use of 600P-85% tristyrylphenol polyoxyethylene ether phosphate, issues such as poor emulsification, system stratification, abnormal foam, or compatibility problems may occur. First, don't panic. Most problems can be resolved through systematic troubleshooting. It is recommended to analyze the causes step by step following the procedure: "formula self-check → process inspection → product status confirmation → external factor elimination".
Guoli Chemical provides a comprehensive after-sales service and technical support system for all customers. Our technical team consists of experienced chemical engineers who can provide one-on-one solutions tailored to your specific formulation system, process conditions, and application scenarios. Whether it's formulation optimization, process adjustment, or alternative recommendations, we can offer professional assistance.
| Issue Phenomenon | Possible Cause | Troubleshooting Direction |
|---|---|---|
| Poor emulsification, oil-water separation | Insufficient addition amount, inadequate stirring, oil phase change | Check if the addition ratio is within the recommended range; confirm if it was added and fully mixed during the acid/base adjustment stage; verify if the oil phase type and ratio have changed. |
| Precipitation or failure in high-salt systems | Electrolyte concentration exceeds tolerance range | This product has strong electrolyte resistance, but performance may decrease under extreme high-salt conditions. It is recommended to conduct gradient tests to determine the upper tolerance limit. |
| Abnormally high foam | Introduction of other components in the formulation, changes in operating conditions | This product is a low-foaming type; check if it is caused by other compounding components; confirm whether the operating temperature and stirring method are normal. |
| Turbidity or precipitation when compounded with other additives | Formulation compatibility issue | Check the addition sequence; it is recommended to add this product during the acid or base adjustment stage; investigate whether incompatible substances such as strong oxidizers are present. |
| Abnormal product appearance (stratification, discoloration, off-odor) | Improper storage or expired product | Check if storage temperature is between 5°C and 40°C; confirm that packaging is sealed; verify if the shelf life has been exceeded. |
Step 1: Organize problem information. Please prepare the following key information in advance so that technical personnel can quickly locate the problem: product batch number (available on the packaging barrel label), formulation system and addition ratio used, process conditions (temperature, pH value, stirring method, etc.), specific phenomenon and time of occurrence.
Step 2: Contact Guoli Chemical Technical Department. You can contact us through the following methods: call the technical service hotline published on the company's official website, send an email to the technical department's mailbox (with problem description and sample photos), or contact your dedicated sales manager to transfer technical support. For urgent issues, we promise to give an initial response within 24 hours.
Step 3: Cooperate with technical diagnosis. If necessary, our technical personnel may suggest you send samples for laboratory analysis, or arrange on-site visits by engineers to assist with formulation optimization and process debugging.