Question

What should I do if problems occur during the use of Detergent AR-812? How to obtain technical support?

Answer
2026-06-06 官方文档 净洗剂AR-812

If you encounter problems when using Detergent AR-812, please stop the operation first and take safety precautions. Then refer to the following common problem troubleshooting guide for initial diagnosis. If the issue cannot be resolved, you can directly contact the technical support team of Haian Guoli Chemical Co., Ltd. for professional assistance.

Common usage problems and troubleshooting methods

Detergent AR-812 is a nonionic surfactant mainly composed of fatty alcohol polyoxyethylene ether, with an HLB value of 13 and a cloud point of 65~70°C (1% aqueous solution). It exhibits stable performance under normal use conditions. If abnormalities occur during use, they are usually related to operating conditions, water quality, or compatibility. Please check the following directions:

1. Unsatisfactory cleaning effect
Possible causes: Insufficient working solution concentration (recommended dosage is usually 0.5~3g\/L, depending on the degree of soiling), processing temperature exceeding the cloud point causing precipitation, working solution pH out of range, or processing time too short. It is recommended to check process parameters and adjust accordingly.

2. Stratification or turbidity
Possible causes: Improper compatibility with high-concentration electrolytes or strong acids\/alkalis, storage temperature below 5°C leading to increased viscosity or gelation (the product has a pour point <-10°C, but fluidity significantly decreases at low temperatures). If compounding is required, it is recommended to conduct a small-scale compatibility test first.

3. Excessive foam affecting production
Detergent AR-812 is a medium-foaming product. Under jet cleaning or high-speed stirring conditions, it may produce more foam. This can be resolved by appropriately reducing the dosage or adding a small amount of defoamer. You can also contact Guoli Chemical for low-foaming alternative products.

4. Product discoloration or odor
The normal product should be a colorless to light yellow transparent viscous liquid. If the color deepens significantly or an odor appears, it may be due to improper storage (e.g., prolonged exposure to high temperature or direct sunlight). It is recommended to check whether the storage conditions meet the requirements of 5~40°C, cool and dry.

Emergency safety treatment

In case of accidental contact or spillage, immediately take measures according to the following table and seek medical attention as necessary:

Contact typeEmergency measures
Skin contactImmediately remove contaminated clothing, rinse with soap and plenty of running water for at least 15 minutes; if irritation persists, seek medical attention
Eye contactEyelids lifted, rinse thoroughly with plenty of water or saline for at least 15 minutes; if persistent irritation or pain occurs, seek medical attention immediately
InhalationMove quickly to fresh air, keep airway clear; if breathing difficulty, give oxygen; if breathing stops, perform artificial respiration immediately and seek emergency medical attention
IngestionRinse mouth with water, do not induce vomiting; immediately call a poison control center or seek medical attention, and present the product container or label
Small spillAbsorb with inert absorbent materials such as sand, vermiculite, collect in a sealed container, and dispose of as hazardous waste
Large spillBuild dikes or dig pits to contain, prevent entry into sewers or water bodies; transfer to dedicated containers using explosion-proof pumps for recovery and disposal

How to obtain technical support

Haian Guoli Chemical Co., Ltd. provides comprehensive technical support services for Detergent AR-812. You can get help through the following methods:

  • Refer to product documents: First, consult the product's accompanying Technical Data Sheet (TDS) and Safety Data Sheet (SDS), which contain detailed application guidelines and safety information
  • Contact your sales manager: Directly contact your Guoli Chemical sales manager or regional representative to report the issue and get immediate technical support
  • Call the company: Call the technical department via Guoli Chemical's official website or publicly available contact information (please visit the official website for specific phone numbers)
  • Submit samples for analysis: For complex issues, you can mail used working solution samples or product samples to Guoli Chemical's technical center, where engineers will perform laboratory analysis and provide solutions
  • On-site service: For major process issues, Guoli Chemical can arrange technical engineers to conduct on-site diagnosis and commissioning guidance

Please prepare the following information before contacting

  • Product batch number (see label on packaging drum)
  • Purchase date and storage conditions
  • Name and addition ratio of each component in the formulation used
  • Specific process conditions under which the problem occurred (temperature, time, pH, water hardness, etc.)
  • Detailed description of the abnormal phenomenon (photos or videos are preferred)

Note: The above is a basic troubleshooting guide. Specific solutions need to be determined based on your actual working conditions. Guoli Chemical's database provides product-level data support. For specific sales and technical service contact information, please refer to the official website.