If problems occur during the use of OS-15 (AEO-15), the issue can be resolved by following the process of "Troubleshooting → Locating → Contacting Official Technical Support". Guoli Chemical provides multi-channel professional technical services.
Common Problem Troubleshooting Guide
During the use of OS-15 (AEO-15), common problems usually focus on the following aspects. It is recommended to conduct preliminary troubleshooting first:
1. Poor Dissolution/Dispersion — OS-15 is a white waxy solid with relatively slow dissolution at room temperature. It is recommended to pre-disperse or dissolve by stirring with warm water (40~60°C), avoiding direct addition into a cold water system. For rapid dissolution, it can be pre-melted (within the melting point range) before adding to the formulation.
2. Unsatisfactory Emulsification Effect — Check whether the oil phase type matches the HLB value of OS-15. OS-15 is suitable for O/W emulsification systems. If the oil phase is highly polar or the required HLB value deviates significantly, consider combining it with low-HLB emulsifiers (such as AEO-3, AEO-5, etc.) to synergistically adjust to the target HLB value.
3. Cloud Point Related Phenomena — As a nonionic surfactant, OS-15 has a cloud point characteristic. If the operating temperature approaches or exceeds the cloud point, the product will precipitate from water, leading to performance degradation. Confirm whether the usage temperature is within the appropriate range. If necessary, add anionic surfactants to raise the cloud point.
4. Irritation or Safety Issues — In case of skin or eye contact, immediately follow the SDS guidelines: For skin contact, rinse with plenty of running water and soap for at least 15 minutes; for eye contact, rinse with water or saline for 15~20 minutes and seek immediate medical attention (product classified as H315 Skin Irritation, H319 Serious Eye Irritation).
How to Obtain Technical Support
If the above troubleshooting does not resolve the issue, Hai'an County Guoli Chemical Co., Ltd. provides the following professional technical support channels:
- Telephone Technical Support — Call Guoli Chemical's official customer service or technical department directly for one-on-one guidance from professional engineers, who can diagnose issues based on specific formulation systems and process conditions.
- Email/Online Consultation — Submit a problem description (preferably with a detailed formulation overview, process conditions, detailed description and photos of abnormal phenomena) through the official website or corporate email. The technical team will respond within working days.
- Sample Retesting Service — If product batch quality issues are suspected, provide the batch number to request a retest. Guoli Chemical will assist with quality traceability and analysis.
- On-Site Technical Support — For major technical difficulties or batch application problems, arrange for technical engineers to visit the site for on-site diagnosis and debugging services.
- Safety Data Sheet (SDS) and TDS — For complete safe operating instructions, toxicological data, or technical parameter sheets, request the latest SDS and product technical data sheet (TDS) from Guoli Chemical.
Suggested Information When Submitting a Problem
To help the technical team quickly locate the issue, it is recommended to prepare the following information when contacting:
- Product name and batch number (OS-15/AEO-15)
- Specific application field and formulation system (e.g., detergents, textile auxiliaries, pesticide emulsification, etc.)
- Usage conditions (temperature, pH, water hardness, addition sequence, etc.)
- Detailed description of abnormal phenomena and comparative reference (e.g., stratification, precipitation, abnormal foam, decreased cleaning power, etc.)
- Whether other auxiliaries are used in combination and the compounding ratio
Notes
- Always wear impermeable gloves (such as nitrile gloves) and chemical safety goggles when handling OS-15. Maintain good ventilation in the workplace.
- Do not discharge undiluted or large quantities of product directly into waterways. Dispose of empty containers according to the original product requirements.
- It is recommended to store the product at 5~35°C, avoiding freezing. If freezing occurs, thaw naturally at room temperature; do not use open flames for heating.
- For more safety information, refer to the product Safety Data Sheet (SDS) or contact Guoli Chemical directly.
