Question

What to do if problems occur during the use of Peregal O-25? How to get technical support?

Answer
2026-06-06 官方文档 平平加O-25

For problems during the use of Peregal O-25, first troubleshoot based on specific phenomena. If unresolved, contact Hai'an Guoli Chemical Co., Ltd. for professional technical support.

Common usage issues and troubleshooting methods

During the use of Peregal O-25, common problems usually focus on dissolving, emulsifying effect, leveling effect, etc. The following are troubleshooting ideas for common issues:

1. Incomplete dissolution or gel formation: Peregal O-25 is a white to slightly yellow flake or block solid. It is recommended to dissolve it in hot water above 60℃ with stirring. If the water temperature is too low or stirring is insufficient, incomplete dissolution may occur. It is recommended to prepare a stock solution in advance for accurate metering. If turbidity or solidification occurs after storage at low temperature (below 5℃), it can still be used after warming to room temperature and stirring evenly, without affecting quality.

2. Poor emulsifying effect: The HLB value of Peregal O-25 is about 16.0–17.0, and it is a hydrophilic emulsifier. If the emulsifying effect is not ideal, first confirm whether the oil-water ratio matches this HLB value range; second, check whether the water hardness is too high (although this product is resistant to hard water, extreme conditions still require attention); it is recommended to compound with anionic surfactants to produce a synergistic effect and improve emulsification stability.

3. Unsatisfactory leveling effect (color spots, color difference): In textile dyeing and printing, the recommended dosage is 0.2–1.0 g/L. If color spots occur, check whether the dye bath temperature is appropriate, whether the addition amount of Peregal O-25 is sufficient, and whether it is added at the beginning of dyeing. Peregal O-25 prevents instantaneous dyeing by slowing down the dye uptake rate; improper timing of addition may affect the leveling effect.

4. Excessive foam: The foaming amount of this product is moderate at effective cleaning temperature, but if foam is too high at low temperature or in specific systems, it can be improved by adjusting temperature or compounding with low-foam surfactants.

Emergency treatment measures

According to the product safety instructions, if accidental contact occurs during use, take immediate emergency measures:

  • Skin contact: Immediately remove contaminated clothing and rinse with plenty of water and soap for at least 15 minutes. If irritation persists, seek medical attention.
  • Eye contact: Lift eyelids and rinse thoroughly with plenty of water or saline for at least 15 minutes. If discomfort persists, seek medical attention immediately.
  • Inhalation: Move the person to fresh air and keep the airway unobstructed. If feeling unwell, seek medical attention.
  • Ingestion: Rinse mouth with clean water immediately. Do NOT induce vomiting. Drink an appropriate amount of water to dilute stomach contents, seek medical attention promptly, and present the product safety instructions or label.
  • Spill handling: For small spills, absorb and collect with inert absorbent materials (such as sand, vermiculite); for large spills, dike and contain to prevent entry into sewers or waterways.

How to obtain official technical support

For professional technical support, contact Hai'an Guoli Chemical Co., Ltd. through the following methods:

It is recommended to prepare the following information so that technical personnel can quickly locate the problem:

  • Product batch number and production date (located on the packaging bag)
  • Specific usage process conditions (temperature, dosage, water quality, compounding system, etc.)
  • Detailed description of the problem phenomenon (photos or samples are better)
  • Troubleshooting measures already attempted and results

At the same time, be sure to consult the product's Safety Data Sheet (SDS) before use to obtain complete safety and usage information. The product packaging specification is a woven bag with an inner plastic lining, net weight 25 kg/bag. Under specified storage and transportation conditions (cool, dry, ventilated, away from fire sources), the product shelf life is 24 months. After the shelf life, it can still be used after re-inspection passes.

Precautions

  • This product is classified as: skin irritation (H315), eye irritation (H319), respiratory tract irritation (H335). Wear chemical safety goggles, protective gloves, and protective clothing during operation.
  • Harmful to aquatic life (H402/H412). Do not discharge wastewater containing this product directly into water bodies.
  • Store away from strong oxidizing agents, strong acids, and strong bases.
  • For specific technical support phone numbers and email addresses, please visit the Guoli Chemical official website or contact your sales representative directly to obtain the latest contact information.